Contact Us Please contact us in the manner that is most convenient for you. Phone Email Mail Fax Branches Phone Call Member Services Member Services Information about services and accounts Other personal assistance Multilingual service is available (804) 323-6800 or (800) 285-6609 Monday – Friday, 8:00 a.m. - 6:00 p.m. (ET) Loans (804) 323-6800 or (800) 285-6609 Applications taken 24 hours a day, 7 days a week Mortgages For questions about getting a VACU mortgage loan (804) 323-6800 or (800) 285-6609 Call to get started 24 hours a day, 7 days a week For questions or concerns regarding the servicing of your mortgage loan (855) 752-8459 Call Monday - Friday: 8:30 a.m. to 12:00 a.m. ET and Saturday: 8:30 a.m. to 5:00 p.m. Credit and Debit Cards Credit Card Customer Service Monday – Friday, 8:00 a.m. – 6:00 p.m. (ET) After VACU business hours (804) 323-6800 or (800) 285-6609 (866) 820-3947 Credit Card Activation (800) 527-7728 Lost or Stolen Credit Card 24 hours a day, 7 days a week (800) 449-7728 Debit Card Customer Service Monday – Friday, 8:00 a.m. – 6:00 p.m. (ET) After VACU business hours (804) 323-6800 or (800) 285-6609 (800) 449-7728 Debit Card Activation & PIN Change (866) 985-2273 Lost or Stolen Debit card 24 hours a day, 7 days a week (866) 820-8785 Lost or Stolen Debit Plus card 24 hours a day, 7 days a week (866) 820-1062 Lost or Stolen Mastercard 24 hours a day, 7 days a week Within the United States Call collect from anywhere globally (800) 627-8372 00 + 1 + (314) 542-7111 Mastercard Assist Services (800) Mastercard Online Banking & Bill Pay (804) 323-6800 or (800) 285-6609 Other Departments (804) 323-6000 or (800) 285-5051 Monday – Friday, 8:00 a.m. - 5:00 p.m. (ET) 24-hour QuikLine Phone Banking Balances and other inquiries Account transfers Loan and credit card payments Withdrawals by check (804) 323-2000 or (800) 285-1096 Just listen and follow the voice prompts Email Use the links below to submit a question or send us your feedback. Our Member Service staff will reply to you by email. Please use our secure message form or log into Online Banking to send confidential or sensitive information. Send us a secure message This email box is monitored regularly during business hours and periodically on evenings, weekends and holidays. Due to the number of SPAM filters at Internet providers, our reply to your message may not reach you. If you do not receive a response please call us. Report suspicious email If you suspect that you have received a fraudulent or suspicious email representing itself as being sent from Virginia Credit Union, please forward it to us. If you are having problems using the form above you can click here to send an email. Please do not send any confidential or sensitive information to this address, instead send us a secure message. Mail Please DO NOT send mail directly to branch or building locations since the U.S. Postal Service does not deliver to those locations. Mailing Address For deposits, loan payments and all other stamped mail sent through the U.S. Postal Service (including Express Mail®, Priority Mail® and Parcel Post®) Virginia Credit Union P.O. Box 90010 Richmond, VA 23225-9010 Shipping Address For FedEx, UPS and other deliveries Virginia Credit Union 13505 Tredegar Lake Parkway Midlothian, VA 23112 OR Virginia Credit Union 7500 Boulders View Drive Richmond, VA 23225 Credit Card Payment Mailing Address MasterCard® P.O. Box 71050 Charlotte, NC 28272-1050 Mortgage Originations Virginia Credit Union P.O. Box 90010 Richmond, VA 23225-9010 Mortgage Payments Virginia Credit Union P.O. Box 11733 Newark, NJ 07184 All Other Mortgage Requests Virginia Credit Union P.O. Box 77404 Ewing, NJ 08628 Fax Numbers Member Services (804) 608-8619 (800) 898-5913 (toll free) Mortgage Loans (804) 267-1433 Other Loans (804) 267-5408 (866) 436-9767 (toll free)